Resi e Spedizioni
Shipping & Returns
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SHIPPING & DELIVERY
You will receive an automatic notification once the order has been shipped. If you don’t receive it, please also check the spam inbox before contacting Black Box. Orders placed during the weekend, or the holidays will be shipped the following business day.
Shipping time and costs:
Domestic orders (Italy) will be delivered with TNT in 3/5 working days, the cost is of 6.50 euros for order under 100 euros.
International orders will be delivered with Fedex Standard, and the delivery time depends on the destination but usually do not exceed 5/7 working days, the cost is of 15 euros for orders under 200 euros.
DROPS: shipping costs in this case are always on the client.
Deliveries can sometimes take longer due to the courier or customs; we are not responsible for the delay.
To track you order please click on the link below and search using your order confirmation number
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RETURNS & REPLACEMENTS
- You are welcome to return any item ordered within 30 days of delivery to get the refund if the item is unworn and in new condition, with all tags and/or packaging attached. Footwear must be returned in the original packaging.
- Exchanges are not allowed for a correct tracking of the articles. It is possible to place another order for the correct item or size while waiting for the refund or a return, as preferred. Shipping costs are always on the client for wrong purchase.
- Online purchases cannot be exchanged or returned in store and vice versa.
- All returns must be authorized via email, to request your return please send a message to support@blackboxstore.com providing your name and your order confirmation number.
- Returns will be refunded with the same payment method used while placing the order within 3 business days from delivery.
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PAYMENT & PRICING
We accept payment by Visa, Mastercard, American Express and PayPal.
Occasionally, we may require additional information to verify your identity and we will contact you by email or by telephone.
While we work hard to keep prices displayed on blackboxstore.com accurate there may be errors from time to time. If there is an inaccuracy in order pricing, we will contact you via email before shipping to correct the error. We reserve the right to cancel an order for any reason, including price inaccuracies.
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CONTACT US
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You can reach our online support team Monday through Friday between 9am and 6pm (UTC+1)
EMAIL
support@blackboxstore.com
Customer Support
TEL +39 081 19 02 75 40
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